Refunds & Returns

Refunds
Since our garments our customised, garments once ordered cannot be refunded after they have entered into production. We are able to process refunds ONLY if your order hasn't entered into production, which is normally post 24 hours of receiving it.  Should you decide to cancel your order prior to this, we will process you a direct refund back to your payment method (cards/ netbanking ) within 5 business days of processing the request which will be credited back to your bank account.

 

Returns
In case you are not satisfied with your purchase, we can take it back within 7 days with full tags and packaging and upon receipt we can issue you a store credit of the amount. Store credit is valid for 6 months. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in way of a store credit within 7 days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at radhika@studioradical.in and send your item to: 405/2 Block G, New Alipore, Ground Floor Kolkata 700053


Shipping
To return your product, you should mail your product to: 
405/2 Block G, New Alipore, Ground Floor Kolkata 700053


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund in way of a store credit, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.